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Tenancy Information

Tenancy Information

Permitted payments and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.


Permitted Payments

Before the tenancy starts – (Payable to Alexanders)

  • Holding Deposit: 1 week’s rent
  • Deposit: 5 weeks’ rent


During the Tenancy (Payable to Alexanders)

  • Payment of £50.00 if you want to change the tenancy agreement
  • Payment of up to £120.00 for the reasonable incurred costs for the loss of keys/security devices


Payment of any unpaid rent or other reasonable costs associated with your early terminations of the tenancy:

  • Late rent over 14 days 3% of the monthly rental amount
  • Chasing late rent payment £40.00 per call/email
  • Early termination of the Contract £175.00


During the tenancy (Payable to the Provider) if permitted and applicable

  • Utilities – Gas, Electricity and Water
  • Communications – Telephone and Broadband
  • Installation of Cable/Satellite
  • Subscription to Cable/Satellite Supplier
  • Television Licence
  • Council Tax


Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.


Tenant Protection

Alexanders Property Services Ltd is a member of Propertymark, which is a Client Money Protection scheme, and also a member of The Property Redress Scheme, which is a redress scheme.

Click here to view our Propertymark Client Money Protection certificate.

Click here to view Propertymark Conduct and Membership rules.

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About us

Alexanders Property Services Ltd trading as Alexanders. Tel: 01509861222
Registered in England: 08476446. Registered Office c/o The Point, Granite Way, Mountsorrel, Loughborough, Leicestershire, LE12 7TZ.
VAT Number: 171925008
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