We used Alexanders to sell our home in Loughborough and received invaluable support throughout the process. The team in the Loughborough office were all friendly and very efficient and went the extra mile to help us find the right buyer at the right price. We would definitely recommend their services without hesitation.

I needed to have my ID verified for the completion of a house sale, I visited several solicitors and estate agents in Loughborough for this very straightforward process and they all refused to do so because I wasn't a client. No such issue with Alexanders, all done very quickly and professionally, and I wasn't a client. But if I need an estate agent in future they will now be my first choice. Thanks again, especially Laura who dealt with it all.

I warn any seller to avoid this agent. I sent an enquiry via Rightmove to view a property including a list of my availability for the next week. James Kirk, the managing director accidentally copied me into an email (which he sent to all of his staff, criticising me for daring to provide my availability on my initial request). When I pulled him up on this and said I would let their vendor know about his poor conduct towards a potential buyer because it impacts on them being able to sell, I received a lot of threats, deflection and no apology from James. Safe to say I no longer wish to view the property and feel sorry for any vendor of Alexander’s because James is potentially losing them viewings. I have requested to make a formal complaint to the company and no-one has contacted me yet. In fairness to the agent, a very professional Senior Negotiator called Yvonne telephoned me (she was unaware of James’ subsequent emails to me). However as a result of James’ conduct towards me, I have no interest in viewing any property market by this agent. This is the worst attitude I have come across by any local agent. A simple acknowledgement of his error and an apology would have gone a long way. I am shocked an agent would want someone like James working for them. I am more than happy to discuss my experience with James with either of the partners.